Frequently Asked Questions
Products
- Can I shock the simulator with my defibrillator?
- Yes. Symbio's ECG simulators are designed to withstand multiple series of shocks delivered throughout a day of training.
- Why does the simulator's order number depend on the brand of defibrillator I am using?
- The simulator has a PADS connector that mates with your defibrillator's therapy cable, and each defibrillator manufacturer's therapy cable has its own unique style of connector.
- So, to ensure that your simulator can connect to your defibrillator, you specify which defibrillator brand you are using and we will install the correct PADS connector.
- Do I need to download and to install an application for the simulator?
- The simulator is ready to be used, as is. There is no application that needs to be installed.
Ordering
- Can I use a credit card to buy a simulator from you?
- Yes, Symbio accepts Visa, MasterCard and American Express. We will need the usual information printed on the card, as well as the shipping and billing addresses. You may contact us for a form to fill out - then fax back - or feel free to phone us with the information.
- Can I use a purchase order to buy a simulator from you?
- Yes, Symbio accepts purchase orders with payment terms of net 30 days. If you are interested in opening an account, please contact us.
- How will the simulator be shipped to me?
- For customers within the US, we will ship via UPS Ground or FedEx Ground from Hillsboro, OR.
- Shipping costs will be added to your invoice. Alternatively, we can use your organization's shipping account number so that shipping costs are not added to your invoice.
- For customers outside of the US, please contact us for more information.
- All shipments are FOB origin.
- Are your simulators sold by other companies?
- Yes. Symbio's simulators are sold by companies that produce cardiac care training products and their distributors, as well as defibrillator retailers and manufacturers.